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Out and About

Ecommerce site of the year 2023.

Out & About is the premium country clothing retailer within Tuckwells, an agricultural client we have a long and successful history of working with. The Out & About website was in serious need of a redesign and we took the opportunity to make some big improvements.

The problem

The old Out and About website was creating a significant business challenge for Tuckwells. The site resembled a brochure site rather than an eCommerce fashion site and as a result, was not generating the sales it needed to. User experience was poor due to a broken search function and the site was unresponsive on mobile.

As well as being challenging for users, it was admin intensive for the Out and About team as their stock management system was not properly integrated with their website and so they were left having to upload product information in multiple places.

The Solution

Our designers mapped out the user flows and created wireframes that would provide a seamless journey for the user from entering the site to buying a product.

We approached the design mobile-first, building on insight provided by Out and About that highlighted that the majority of their users visited the site on mobile. Restructuring the site and creating an easy-to-use search and filter function makes it easy for users to find the products and brand they are looking for.

In the first 6 weeks of trading on their new site, Out and About sales increased by 286%. To put this in context, there was 65% growth over the same period last year.

Credits
Head of Development
Jordi Hales
Head of Design
Mark Banthorpe
Developer
Joey Hales Joey Hales
Client Success Designer
Abi Suttle - Client Success Designer Abi Suttle

“This agency delivered an excellent reboot for their client. They gave clear descriptions of the challenges they faced and solutions implemented to provide a significant upgrade.”

Judging Panel, UK Dev Awards 2023

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